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Problems with installation

Feb 16, 2012 at 1:11 PM

Hello guys!

I installed the latest version of Media Assistant. When i try to start the programm it stops while "loading database".

You can see this on printscreen. http://kinnie.ru/printscreen.jpg

I have windows 7 64bit.

What should i do to avoid this problem?

 

Thanks in advance!

Feb 16, 2012 at 5:30 PM

Hi,

Thanks for reporting the issue.

I could not re-create the issue you reported. So, I added some log while loading the database and some other area. So, please install the latest version so that it generates log. Once the log is generated please send to us, so that, we can investigate the issue. You will get the log files at C:\ProgramData\Media Assistant\Log folder in your computer. 

Thanks

Feb 16, 2012 at 6:27 PM

Hello hsmasud!

Thanks for an early reply!

16.02.2012 22:23:24: Updating database
16.02.2012 22:23:26: Loading database
16.02.2012 22:23:26: Showing Dialog with title Send Crash Report With Presenter MediaAssistant.Controls.SendFeedback.SendFeedbackPresenter
16.02.2012 22:26:18: Closing Dialog with title Send Crash Report With Presenter MediaAssistant.Controls.SendFeedback.SendFeedbackPresenter. Returning Cancel
16.02.2012 22:26:18: Resolving MainWindowPresenter
16.02.2012 22:26:18: Resolving LibraryDataSource
16.02.2012 22:26:18: Resolving InitializeDatabase
16.02.2012 22:26:18: Loading Library
16.02.2012 22:26:18: CreateFixedLibraryItems
16.02.2012 22:26:18: Showing Dialog with title Send Crash Report With Presenter MediaAssistant.Controls.SendFeedback.SendFeedbackPresenter
16.02.2012 22:26:18: Closing Dialog with title Send Crash Report With Presenter MediaAssistant.Controls.SendFeedback.SendFeedbackPresenter. Returning Cancel
16.02.2012 22:26:18: OnExit

Feb 20, 2012 at 4:58 PM

Hi,

Thanks for your co-operation. There has been an exception which is not clear to me. I added few more log to identify the exception. I would like to request you to run the latest version once again and send me the log once again. 

Thanks

Feb 20, 2012 at 6:25 PM

20.02.2012 21:37:45: Updating database
20.02.2012 21:37:49: Loading database
20.02.2012 21:37:50: Exception type: System.ArgumentException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089
Exception message: Указанный поставщик хранилища не найден в конфигурации или недопустим.
Inner exception 1 type: System.ArgumentException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089
Inner exception 1 message: Не удалось найти запрошенного поставщика данных .Net Framework. Возможно он не установлен.
20.02.2012 21:37:50: Showing Dialog with title Send Crash Report With Presenter MediaAssistant.Controls.SendFeedback.SendFeedbackPresenter
20.02.2012 21:38:12: Closing Dialog with title Send Crash Report With Presenter MediaAssistant.Controls.SendFeedback.SendFeedbackPresenter. Returning Cancel
20.02.2012 21:38:12: Resolving MainWindowPresenter
20.02.2012 21:38:12: Resolving LibraryDataSource
20.02.2012 21:38:12: Resolving InitializeDatabase
20.02.2012 21:38:12: Loading Library
20.02.2012 21:38:12: CreateFixedLibraryItems
20.02.2012 21:38:12: Exception type: System.ArgumentException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089
Exception message: Указанный поставщик хранилища не найден в конфигурации или недопустим.
Inner exception 1 type: System.ArgumentException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089
Inner exception 1 message: Не удалось найти запрошенного поставщика данных .Net Framework. Возможно он не установлен.
20.02.2012 21:38:12: Showing Dialog with title Send Crash Report With Presenter MediaAssistant.Controls.SendFeedback.SendFeedbackPresenter
20.02.2012 21:38:12: Closing Dialog with title Send Crash Report With Presenter MediaAssistant.Controls.SendFeedback.SendFeedbackPresenter. Returning Cancel
20.02.2012 21:38:12: OnExit

 

Some messages are in Russian language.

The translation for exception messages is: "The specified store provider cannot be found in the configuration, or is not valid.".

Feb 20, 2012 at 7:01 PM

Hi Renoon,

Thanks for your quick response. After Googling with the exception I think the problem is with the compact framework database provider at 64 bit machine. So, I changed the build configuration to 32 bit machine. I could not re-create the scenario at my development environment thought I'm also using 64 bit PC. Please try with the new version I uploaded and let me know if it solved your problem.

Thanks